Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Redcliffe Imaging Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Redcliffe Imaging’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 21 Dragon Court, Crofts End Road, Bristol BS5 7XX. Our company registration number is 01661846, Bristol. Redcliffe Imaging is 100% employee-owned via an Employee Ownership Trust, established 2024. The term ‘you’ refers to the user or viewer of our website.
Section 01
Website use.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- This website uses cookies to monitor browsing preferences.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Section 02
Copyright.
Copyright is a set of exclusive rights granted to you, the creator of an original image or artwork. Copyright includes the right for you to print, copy, distribute and adapt your work. So when you create an image or an artwork then copyright automatically exists in that work and it belongs to you. Images are protected for the lifetime of the creator, e.g. the artist or photographer, and for 70 years after their death.
Using the image upload tool and fine art printing services means agreeing to the terms outlined below:
- By uploading or saving a design you have the full rights to use that image or artwork.
- You hold the rights to commercially reproduce this image or artwork.
- You understand that infringement of copyright is illegal. If you have any doubt as to the legal ownership of a design you should check with the rightful owner that you are able to use the design before uploading.
- You understand that Redcliffe Imaging Ltd acts under your instructions and is not obligated in any way to check or confirm the legal use of reproducing any image or artwork.
- You agree to indemnify Redcliffe Imaging Ltd against all costs, claims and demands made as a result of any copyright infringement.
Note: copyright applies to artwork by other artists for 70 years after their death. We may decline to print artwork where we believe copyright is still in effect and held by another party.
Images aren’t free to use just because they’re online — you need to get permission to use them. Infringement of copyright may result in monetary damages, lawsuits, costly legal fees and under some circumstances, criminal charges.
Section 03
Prices.
All prices quoted on our website include VAT, except where explicitly stated as ex-VAT (such as in some cart and invoice contexts). Prices are subject to change without notice — the price you pay is the price displayed at the time of order.
Where a written quote has been issued for bespoke or trade work, the quote is valid for 30 days from issue unless otherwise stated. Quoted prices are subject to sight of the artwork — we reserve the right to requote where additional retouching, scanning, or artwork amendments are required, or where artwork is not received by an agreed deadline.
No print work will commence without your approval.
Section 04
Payment.
We accept payment by the following methods: all major credit and debit cards via Stripe (except American Express), PayPal, and BACS payments. We’re happy to invoice for trade and account customers — see below.
We can set up 30-day accounts for clients wishing to use Redcliffe Imaging regularly. We require at least two credit references from suppliers prior to opening an account. You can request an account application form by emailing support@redcliffe.co.uk or calling 0117 952 0105. Account setup typically takes up to two weeks.
Section 05
Delivery.
We deliver throughout the UK using ParcelForce, UPS, and Royal Mail. To help us ensure your order arrives safely and on time, we require a full delivery address including postcode, the name of the recipient, and a contact mobile telephone number. You’ll receive an email confirming the delivery address and, where applicable, a tracking number to monitor progress.
Free UK delivery applies to fine art print orders over £75 and greeting card orders over £60. Current delivery rates and thresholds are shown on our delivery page and at checkout.
International shipping is available worldwide. Rates and delivery times vary by destination and are quoted at the point of order — please contact us before placing an international order so we can confirm shipping costs and any applicable customs or import requirements for your country.
In the unlikely event of goods being received damaged in transit, please contact us as soon as possible. Photographs of the damaged packaging and prints help us submit a claim quickly and arrange a replacement or refund.
Section 06
100% Money Back Guarantee.
Redcliffe Imaging takes pride in producing only the best-quality prints and we’re confident you’ll be delighted with your fine art print order. For this reason, every order is covered by our 30-day, 100% Money Back Guarantee.
If you have any questions or experience any problems with your order, please contact us — we’ll do our utmost to put it right. You can reach us:
Section 07
Replacement or refund.
If you contact us within 30 days of the original order date, we’ll replace or refund any print or product you deem unsatisfactory — except in cases where we’ve already raised concerns with you about image quality issues (such as poor resolution or potential tonal problems) before printing went ahead.
To request a replacement or refund, please contact us by email at support@redcliffe.co.uk or by phone on 0117 952 0105 so we can assist you.
Section 08
Complaints.
We take pride in all the work we produce and aim for a high standard of service across every order. If something hasn’t gone well, we want to hear about it.
To raise a complaint, please contact us by email at support@redcliffe.co.uk or by phone on 0117 952 0105. Where applicable, please include your order number to help us resolve things quickly. We aim to acknowledge complaints within 3 working days and resolve them within 5 to 10 working days where possible. For complex issues we’ll keep you updated on progress.
If we can’t resolve a complaint to your satisfaction, you may be entitled to refer the matter to an Alternative Dispute Resolution (ADR) body or, where applicable, the Small Claims Court.
