Returns & Print Order Guarantee
If you're not completely delighted with your order, we'll reprint it or refund you — no fuss, no awkward questions. We've been printing for artists since 1982 and we stand behind every print that leaves the studio.
30 days. Full refund. No awkwardness.
If anything's not right with your order — the colour's off, the paper's not what you hoped for, the print arrived damaged, or you're simply not happy with it — get in touch within 30 days and we'll sort it. Reprint or full refund, whichever you'd prefer.
We take real pride in what we make. If we've missed the mark, we want to know.
A no-strings guarantee
30 days from order
A full month from your order date to let us know if something's not right. Plenty of time to live with your print in the space you intended it for.
Reprint or refund
Your choice. We'll happily reprint on a different paper, in a different size, or refund you in full — whichever feels right.
Dealt with personally
No ticket systems, no scripts. Speak to Thomas or the team directly — we'll take it from there.
Requesting a replacement or refund
Get in touch within 30 days
Call us on 0117 952 0105 or drop an email to support@redcliffe.co.uk. Quote your order number if you have it — if not, your name and order date will do.
Tell us what's not right
A quick description is plenty. If the print arrived damaged, a couple of photos of the print and packaging really help us put a claim in with the carrier.
We'll make it right
We'll either reprint straight away, send a replacement, or refund you in full — whatever you'd prefer. No forms, no sending the original back unless we specifically ask for it.
If your parcel arrives damaged
It doesn't happen often, but when it does we want to fix it quickly — and we need to submit a claim to the shipping carrier on your behalf, so a few photos go a long way.
- Take a few photos of the damaged print and the packaging before anything is thrown away.
- Email them to support@redcliffe.co.uk with your order number in the subject line.
- We'll arrange a reprint or refund straight away and handle the carrier claim ourselves.
When the guarantee doesn't apply
We always check your image files before we print. If we spot something that might cause a problem — low resolution, an unusual colour space, a tricky tonal range — we'll get in touch and talk it through with you before hitting print.
If we've flagged a concern, agreed on a course of action, and the finished print then shows the issue we warned about, we can't refund on those specific grounds. Everything else is covered, as always.
Our advice is free. If you're not sure about a file, send it over before ordering — we'd much rather have a quick chat than print something that doesn't do your work justice.
Something not right? Let's sort it.
Whether it's a question, a concern, or a claim — get in touch and we'll take it from there. Real people, no phone trees, no ticket queues.